Delivery Time

Your order is usually delivered within 2–3 business days after you receive the order confirmation. Please note that delivery times may vary depending on the courier’s pickup schedule.

Shipping Costs

Shipping costs are €3.95. Orders over €50 qualify for free shipping.

Possible Delivery Delays

In exceptional cases, delays may occur due to high parcel volumes or severe weather conditions. We will do our best to inform you in good time about any changes to delivery times. The information on this page may be updated at any time.

Shipping Carrier

Orders are shipped by DHL as standard. Please note that it is not possible
to choose a different shipping provider.

Delivery Addresses

You can have your order delivered to:

• Your home address or an alternative delivery address
• A parcel shop of the shipping provider

Track an Order with a Customer Account

• Open the “My Account” menu and go to “Orders”.
• Click on “View Order”.
• Check the current status of your order.
• Once your order has been shipped, the “Track Order” button will appear. This will take you directly to the courier’s tracking page.

Track an Order as a Guest

If you placed your order as a guest, you can check the current status at any time on our Order Status page. You can also find the link in the footer of our website.

If you have a customer account, you can cancel your order yourself within 30 minutes of purchase:

• Go to “Orders” in the “My Account” section.
• As long as cancellation is still possible, the “Cancel Order” button will be displayed.
• Once confirmed, your order will be successfully cancelled.

If you placed your order as a guest, we will gladly try to cancel it for you.

Please contact our customer service as quickly as possible – ideally within 15 minutes of placing your order.

If your order has already been processed or can no longer be cancelled, you may refuse delivery of the parcel or return the items free of charge later.

If your delivery could not be completed, the shipping provider will usually take one of the following actions:

• Attempt delivery again at a later time
• Deliver the parcel to a neighbour
• Leave the parcel at a pickup station or local branch

Note: The courier will usually notify you about the selected option.

Missing or Incorrect Items

If you received the wrong item or part of your order is missing, please contact our customer service team. We will assist you as quickly as possible.

Delivered to the Wrong Address

If your order was delivered to the wrong address, you can check the delivery status in your customer account or use the tracking link from the shipping confirmation email.

If your order has not yet been delivered, you can contact the shipping provider directly to check whether changing the delivery address is still possible. If the parcel is refused at the delivery address provided, it will automatically be returned to our warehouse.

Once your return has been received and processed, your refund will be issued within 10–14 days. If you still have not received your order, please contact customer service — we will be happy to help.

If your order or individual items were cancelled, we will always notify you by email with the exact reason.

Common reasons include:

• The ordered items were no longer available at the time of shipping. In this case, the corresponding amount will automatically be refunded.
• There was an issue verifying your billing or shipping details. Please check your payment information and try placing the order again. If the information is correct, we recommend contacting your bank. For delivery address issues, please make sure the address is correct and located in the same country as the website where the order was placed.
• The order may have already been placed previously. Please check your existing orders.

It is also possible that your order has already been processed or shipped. If none of the above applies, please contact our customer service team directly — we will gladly assist you.

After placing your order, we will send you several emails with updates about your order status.

Order & Shipping Emails

• Order Confirmation: Confirms that your order was successfully received.
• Shipping Confirmation: Informs you that your order has been shipped. This email also includes your tracking number, which becomes active within 24–48 hours.
• Invoice: You will also receive an email containing your invoice.

Returns & Cancellation Emails

• Return Confirmation: Confirms that your return has been received and successfully processed. It also confirms that your refund process has started.
• Cancellation Confirmation: If your order has been cancelled, you will receive a cancellation confirmation email.

Note: In some cases, our emails may end up in your spam or junk folder. Please check these folders as well or add our email address to your contacts.

If you received the wrong item, please contact our customer service team. We will handle your request as quickly as possible and gladly assist you.

If the tracking status shows “delivered” but you have not received your parcel, we recommend the following steps:

• Check whether the parcel was delivered to a neighbour.
• See if the shipping provider left a notification with additional information.

If your order is still missing, please contact our customer service team. We will gladly help investigate the issue.

Unfortunately, it is not possible to change order details after the order has been placed. However, if you made a mistake during checkout, you have the following options:

• Try to cancel the order in time.
• Refuse delivery of the parcel.
• Return the order free of charge after receiving it.

We currently do not offer direct exchanges for items. If you would like a different size or colour, simply return the unwanted item within the specified return period.

Once your return has been processed, we will refund the full purchase amount within 8–10 business days. You can then place a new order for the desired item at any time — either immediately or after receiving your refund.

It usually takes up to five (5) business days for your return to arrive at our warehouse. Once your return has been processed and scanned, the refund will be issued automatically.

After successful processing, it typically takes another 8–10 business days for the amount to appear in your account. Refunds are always issued using the same payment method used for the original order.

For the latest refund updates, we recommend checking your bank account regularly.

Credit Card Note: If the amount has not yet been fully charged to your credit card, the payment authorisation will automatically be released.

• If you return your entire order, the shipping costs will also be refunded.
• For partial returns, the original shipping costs will not be refunded.

Return Conditions

We want you to be completely satisfied with your purchase. That’s why we aim to make the return process as simple as possible.

Please note the following:

• 30-Day Return Policy: You may return items within 30 days of delivery.
• Condition of Items: Please return items only in their original condition. All tags must still be attached. Items must not be worn, washed, or damaged and must be in the same condition as received.
• Non-Returnable Items: Certain items are excluded from returns, including incomplete, worn, or washed products, personalised items, and fully or partially redeemed gift cards. For hygiene reasons, underwear, swimwear, perfumes, and makeup can only be returned if the original packaging is unopened and intact — unless otherwise stated in our Terms & Conditions.
• Returning Multiple Orders: If returning items from different orders, please use the correct original boxes and return labels for each order to ensure faster and accurate processing.

For more information, please refer to our Terms & Conditions.

Returning an Order by Courier – Step by Step

1. No Registration Required
   
   Your return does not need to be registered separately. The return label included in the original parcel is already activated. As soon as it is used, we will automatically be notified.
2. Pack the Items
   
   Pack the items securely, preferably in the original shipping box.
3. Attach the Return Label
   
   You will find a return label inside your parcel.* Attach it securely over the original shipping label.
4. Drop Off the Parcel
   
   Take your parcel to a drop-off point of the shipping provider. You can find the nearest location on the courier’s website.
5. Keep the Shipping Receipt
   
   If possible, ask for a proof of postage or tracking code. This allows you to track your return at any time.
6. Track Your Return
   
   Once your return arrives at our warehouse, you will receive a confirmation email. You can also track the status via our “Order Status” page or by using the tracking code on the courier’s website.
7. Receive Your Refund
   
   After receiving your return (usually within up to 5 business days), we will process your refund. Refunds are issued via the same payment method used for the purchase. Depending on your bank, it may take 8–14 business days for the amount to appear in your account.

If you have questions regarding refund processing times, you can contact your bank at any time.

Note on Multiple Returns

If you are returning items from different orders, please use the corresponding original boxes and return labels for each order. This ensures your returns can be processed correctly.

*If your return label is missing or has already been used for another return, please contact our customer service team so we can send you a new label.

Track a Return – With a Customer Account

• Open the “My Account” section.
• Go to “Orders”.
• Select the order for which you made a return.
• There you will find the current return status and any available updates.*

Track a Return – As a Guest

• Open the “Order Status” page via the footer of our website.
• Enter your order number and postcode.
• You will then see the current return status and further information.*

Returns usually arrive at our warehouse within approximately 5 business days. The exact duration depends on the shipping provider and their pickup schedules.

*Displayed information may vary depending on the courier. For more detailed tracking information, please use the courier’s website and the tracking number from your return label or proof of postage.

Your return label is usually included in your original delivery. If you need a new copy — for example, because the label was lost — you can easily download it.

Download a Return Label – With a Customer Account

• Open “My Account” > “My Orders”.
• Select the relevant order.
• In the “Returns & Refunds” section, click “Download Return Label”.
• Download the PDF, print it, and attach it to the parcel.

Download a Return Label – As a Guest

• Open the “Order Status” page via the footer of our website.
• Enter your order number and postcode.
• Open the order details.
• In the “Returns & Refunds” section, click the download link for the return label.
• Print the label and attach it to the parcel.

Need a New Return Label?

If you have already returned part of your order and require another return label, please contact our customer service via the “Need More Help?” section in the FAQ.

Please note: Returns must be made within 30 days of delivery. After this period, the download option may no longer be available and a new return label may not be issued.