Shipping

Delivery Time

Your order is usually delivered within 2–3 business days after you receive the order confirmation.

Please note that delivery times may vary depending on the courier’s pickup schedule.

Shipping Costs

Shipping costs are €3.95. Orders over €50 qualify for free shipping.

Possible Delivery Delays

In exceptional cases, delays may occur due to high parcel volumes or severe weather conditions. We will do our best to inform you in good time about any changes to delivery times. The information on this page may be updated at any time.

Shipping Carrier

Orders are shipped by DHL as standard.

Please note that it is not possible to choose a different shipping provider.

Delivery Addresses

You can have your order delivered to:

• Your home address or an alternative delivery address
  
• A parcel shop of the shipping provider

Track an Order with a Customer Account

• Open the “My Account” menu and go to “Orders”.
  
• Click on “View Order”.
  
• Check the current status of your order.
  
• Once your order has been shipped, the “Track Order” button will appear. This will take you directly to the courier’s tracking page.
  

Track an Order as a Guest

If you placed your order as a guest, you can check the current status at any time on our Order Status page. You can also find the link in the footer of our website.

If you have a customer account, you can cancel your order yourself within 30 minutes of purchase:

• Go to “Orders” in the “My Account” section.
  
• As long as cancellation is still possible, the “Cancel Order” button will be displayed.
  
• Once confirmed, your order will be successfully cancelled.
  

Cancel an Order – As a Guest

If you placed your order as a guest, we will gladly try to cancel it for you.

Please contact our customer service as quickly as possible – ideally within 15 minutes of placing your order.

If your order has already been processed or can no longer be cancelled, you may refuse delivery of the parcel or return the items free of charge later.

If your delivery could not be completed, the shipping provider will usually take one of the following actions:

• Attempt delivery again at a later time
  
• Deliver the parcel to a neighbour
  
• Leave the parcel at a pickup station or local branch
  

Note: The courier will usually notify you about the selected option.

Missing or Incorrect Items

If you received the wrong item or part of your order is missing, please contact our customer service team. We will assist you as quickly as possible.

Delivered to the Wrong Address

If your order was delivered to the wrong address, you can check the delivery status in your customer account or use the tracking link from the shipping confirmation email.

If your order has not yet been delivered, you can contact the shipping provider directly to check whether changing the delivery address is still possible. If the parcel is refused at the delivery address provided, it will automatically be returned to our warehouse.

Once your return has been received and processed, your refund will be issued within 10–14 days. If you still have not received your order, please contact customer service — we will be happy to help.

If your order or individual items were cancelled, we will always notify you by email with the exact reason. Common reasons include:

• The ordered items were no longer available at the time of shipping. In this case, the corresponding amount will automatically be refunded.
  
• There was an issue verifying your billing or shipping details. Please check your payment information and try placing the order again. If the information is correct, we recommend contacting your bank. For delivery address issues, please make sure the address is correct and located in the same country as the website where the order was placed.
  
• The order may have already been placed previously. Please check your existing orders.
  

It is also possible that your order has already been processed or shipped. If none of the above applies, please contact our customer service team directly — we will gladly assist you.

After placing your order, we will send you several emails with updates about your order status.

Order & Shipping Emails

• Order Confirmation: Confirms that your order was successfully received.
  
• Shipping Confirmation: Informs you that your order has been shipped. This email also includes your tracking number, which becomes active within 24–48 hours.
  
• Invoice: You will also receive an email containing your invoice.
  

Returns & Cancellation Emails

• Return Confirmation: Confirms that your return has been received and successfully processed. It also confirms that your refund process has started.
  
• Cancellation Confirmation: If your order has been cancelled, you will receive a cancellation confirmation email.
  

Note: In some cases, our emails may end up in your spam or junk folder. Please check these folders as well or add our email address to your contacts.

If you received the wrong item, please contact our customer service team. We will handle your request as quickly as possible and gladly assist you.

If the tracking status shows “delivered” but you have not received your parcel, we recommend the following steps:

• Check whether the parcel was delivered to a neighbour.
  
• See if the shipping provider left a notification with additional information.
  

If your order is still missing, please contact our customer service team. We will gladly help investigate the issue.

Unfortunately, it is not possible to change order details after the order has been placed. However, if you made a mistake during checkout, you have the following options:

• Try to cancel the order in time.
  
• Refuse delivery of the parcel.
  
• Return the order free of charge after receiving it.